Frequently Asked Questions
To save you time we have created this page to answer some of our frequently asked questions.
Health & Safety
Ensuring the health and well-being of our employees and guests is our most important priority.
The Cavan Crystal Hotel are delighted to have completed Fáilte Ireland’s Infection Prevention Control for Tourism Businesses course showing our commitment to providing our team and customers with a safe space.
Following the Government’s announcement, a series of additional restrictions and public health measures will come into effect from Tuesday 7th December 2021. As a Resident of Cavan Crystal Hotel, you will now need to provide a COVID Pass (vaccination or recovery) for entry to the Hotels Bar and Restaurants and Leisure facilities.
We know you will fully understand why we have to implement this policy. We value you, our guests and have the health and safety of everyone including our team as a priority during these challenging times.
Are there any changes to check in or check out?
Check-in time is from 4.00pm and check-out time is 12 noon.
Guests should adhere to the physical distancing in place in the lobby whilst checking in and checking out.” Please wait here” foot placements will be situated in hotels where the floor coverings allow.
Sanitising stations will be provided at the main entrance.
Reception Desk counters will all have a sneeze guard screen in the location where Guests are checking in.
Each guest will receive a Welcome letter, which will contain key safety information and an outline of the facilities available, including what Covid-19 protocols are in place.
Elevator signage will advise that only two guests may travel per elevator.
Will Valet Parking & Porterage Services be Offered?
No valet parking will be available initially. Porters will be unable assist with removing luggage from the car in order to comply with safety protocols and social distancing.
If guests would like luggage service, guests will be required to leave the bag on the floor. Our porter will sanitise the luggage handle and then proceed to bring the luggage to the room. Before hand over or placement of the bag in the room, our porter to sanitise the handle again.
Do I need to wear a mask?
Appropriate PPE will be worn by all employees and in adherence to any government or local regulations and guidance. Face coverings should be worn by customers in public areas, when arriving to and leaving their table when in the Restaurant and bar.
Hand sanitiser dispensers will also be placed at key guest and employee entrances and contact areas throughout the hotel and we will be conducting temperature checks for all staff on arrival to the hotel. Dedicated employees will sanitize all public areas and staff changing rooms on a more frequent basis.
Are there any changes to my room?
Certain items will be removed from your room such as notepad and pens.
Government and WHO guidelines for cleaning and sanitising guest rooms will be adhered to. Frequently touched areas will be thoroughly disinfected regularly during your stay. (i.e. telephones, remote controls, safes, switches, handles, taps etc)
Extra pillows and blankets stored in guest room wardrobes will be removed, but available on request
Tea and coffee making facilities will be available in the room
Bottled water will continue to be provided in the room upon request for your compliments
Rooms will only be cleaned on request. We will provide clean, towels, sheets, toiletries on request. This is to safeguard our team and guests.
What additional cleaning protocols are being introduced?
Industry leading cleaning and sanitising protocols are used to clean guest facilities, with particular attention paid to high-touch items including television remote controls, toilet seats and handles, door and furniture handles, taps, nightstands, telephones, in-room control panels, light switches, temperature control panels and flooring.
Will there still be a buffet breakfast?
Pre-booking breakffast is required prior to arrival. Buffet breakfasts is served and orders will be taken for Juice, Tea/ Coffee, Breads, Hot breakfast will be plated from the kitchen. Tables in restaurants and bars will be arranged to ensure appropriate distancing and menus will be laminated to facilitate disinfection.
Will the restaurants and bars be open?
Yes, the restaurant is open for Breakfast Only and The Atrium Bar & Lobby will be open for food from 12.30pm - 8.45pm and appropriate changes to seating will be made to accommodate social distancing. A delicious a la carte offering to include seasonal specials and signature dishes will be served as normal. Pre-booking dinner prior to arrival is required.
Is there parking near the Cavan Crystal Hotel?
Cavan Crystal Hotel provides complimentary parking for all of our guest’s onsite.
What time is breakfast served at?
Breakfast is served in our award winning restaurant from 7.30am to 10.30am.
What time is check-in at?
Check-in is from 3pm.
What time is check-out?
Check-out is before 12noon.
Do you accommodate rooms for 2 adults and 3 children?
Yes we do have rooms to accommodate 2 adults and 3 children, please contact the hotel directly to make a reservation.
What are the Leisure Centre opening times?
Monday to Thursday 7.00am - 9.30pm
Friday 7.00am - 9.00pm
Saturday 8.00am - 8.00pm
Sunday 8.30am - 6.00pm
Bank Holidays 8.30am - 6.00pm
Children until 7pm daily
Can children use our Swimming Pool?
Children are allowed in the pool until 7pm with adult supervision.
Does the Hotel have Wi-Fi?
Yes, in all public areas and bedrooms..
How far is the Hotel from Cavan Town?
Cavan Crystal Hotel is on the outskirts of Cavan town – only 3.5km from Cavan town centre.
How far is the Hotel from Cavan Equestrian Centre?
We are only 5.7km from Cavan Equestrian Centre.
How far is the Hotel from Breffni Park - GAA Pitch?
We are only 1.3km from Breffni Park.
Is the Hotel wheelchair accessible?
Does the Hotel have wheelchair accessible rooms?
Yes – please contact the Hotel directly in order to make a reservation.
Does the Hotel allow pets?
We allow Guide Dogs only.
We hope that this information has been useful. If you have any further questions please do not hesitate to contact us directly on 049-4360600 or email firstname.lastname@example.org